RETURNS: Under California law, it is illegal to return wines once sold, except for defective wines, which may be returned for credit or bottle replacement within thirty days of purchase. All returned wines must be accompanied with a receipt.
OLDER WINES: We do our best to ensure proper temperature-controlled storage and provenance. However, we cannot be responsible for wines older than five years from the latest vintage release. This is in the wine industry standard.
HEAT AND FILL LEVELS: Heat is the enemy of wine. Out of fairness to our clientele, we cannot accept any returns of wines showing evidence of heat damage. When it comes to the shipping of wines, we keep an eye on the weather. If you select ground shipping to a very hot climate, we will contact you to suggest faster shipping or request that you fill out a waiver assuming liability in the event the wine is damaged.